My Aged Care is the starting point to access Australian government-funded aged care services

1800 200 422
www.myagedcare.gov.au

Assesses, monitors and resolves complaints about government-subsidised aged care.

1800 951 822
www.agedcarequality.gov.au

Improving quality of life for Australians living with arthritis.

1800 111 101
www.arthritisaustralia.com.au

Working to create a brighter future for people with asthma.

15 Dudley St West Melbourne 3003
1800 278 462
www.asthmaaustralia.org.au

Find Australian government information and services.

www.australia.gov.au

Conducts federal elections and referendums and maintains the Commonwealth electoral roll.

10 Global Ave, Essendon Fields VIC 3041
13 2326
www.aec.gov.au

Free independent dispute resolution for financial complaints.

1800 931 678
www.afca.org.au

Principal Australian government revenue collection agency.

Level 1, 27 Robinson St Dandenong
13 2861
www.ato.gov.au

Improving the lives of people affected by anxiety, depression, or suicide.

1300 224 636
www.beyondblue.org.au

Offers a range of services to support anyone affected by cancer.

615 St Kilda Rd Melbourne
13 11 20
www.cancer.org.au

Practical advice and support for carers, including respite care options.

1800 422 737
Emergency Respite (business hours) 1800 052 222
Emergency Respite (after hours) 1800 059 059
www.carergateway.gov.au

Social security payments including Age Pension,
Commonwealth Seniors Health Card, and Pensioner Concession Card.

482-490 Racecourse Road
Flemington VIC 3031

Reply Paid 7800, Canberra BC ACT 2610

Carers 13 2717
Complaints and feedback 1800 132 468
Multilingual phone 13 1202
Older Australians 13 2300
Phone self service 13 6240
Scams and identity theft 1800 941 126
www.humanservices.gov.au

Investigates complaints from people treated unfairly or unreasonably by government agencies.

1300 362 072
www.ombudsman.gov.au

Confidential reporting of crime information
1800 333 000
www.crimestoppersvic.com.au

Support and information for people living with dementia, their carers, and family.

National Dementia Helpline 1800 100 500
www.dementia.org.au

Support and information for veterans and their dependants.

300 Latrobe St Melbourne
GPO Box 9998, Brisbane QLD 4001
1800 555 254
www.dva.gov.au

Working to reduce the impact of diabetes on the community.

National Diabetes Services Helpline 1300 136 588
www.diabetesaustralia.com.au

List your number to reduce telemarketing calls.

1300 792 958
www.donotcall.gov.au

Information and advocacy about aged care concerns.

1800 700 600
www.era.asn.au

Call 000

Ask for the service you need, wait to be connected.

Resolves disputes between Victorians and their energy and water companies.

1800 500 509
www.ewov.com.au

35 Langhorne Street, Dandenong 3175
24-hour pollution hotline 1300 372 842
www.epa.vic.gov.au

Supporting women and children to live free from family violence.

Family Violence Response 1800 015 188
www.safesteps.org.au

Support for anyone affected by gambling.
1800 858 858
www.gamblinghelponline.org.au

After assessment by a registered nurse, you can speak directly to a GP.
1800 022 222

Free phone counselling for individuals and families experiencing loss and grief.

1300 845 745
www.griefline.org.au

Find health services (GPs, pharmacies, hospitals).

www.nhsd.com.au

Resolves complaints about healthcare and the handling of health information.

Level 26, 570 Bourke St Melbourne
1300 582 113
www.hcc.vic.gov.au

Provider of government-funded hearing services.

13 4432
www.hearing.com.au

Personalised information on heart health, nutrition and a healthy lifestyle.

13 1112
www.heartfoundation.org.au

Including citizenship, visas, immigration,
border protection and national security.

13 1881
www.homeaffairs.gov.au

Helping people with kidney disease to improve
health outcomes.

125 Cecil St South Melbourne
1800 454 363
www.kidney.org.au

24 hour crisis support and suicide prevention.

13 1114
www.lifeline.org.au

Information on prescription, over-the-counter and complementary medicines.

1300 633 424
www.nps.org.au/medicines-line

Safeguards rights and resolves complaints about public mental health services.

Level 26, 570 Bourke St Melbourne
1800 246 054
www.mhcc.vic.gov.au

Find health services (GPs, pharmacies, hospitals).

www.nhsd.com.au

To report suspicious behaviour.

1800 123 400

www.nationalsecurity.gov.au

Individualised support for people with permanent and significant disability.

1800 800 110
www.ndis.gov.au

Volunteer crime prevention and community
safety group.

www.nhw.com.au

Working together to end men’s family violence.
1300 766 491
www.ntvmrs.org.au

Puts you directly in touch with a registered nurse for health advice around the clock.
1300 60 60 24
www.health.vic.gov.au

Issues passports to Australian citizens
13 1232
www.passports.gov.au

Advice about what to do if a person has been poisoned, bitten or stung , or has overdosed or made a mistake with medicine.
13 1126
www.austin.org.au/poisons

Emergency police attendance 000
Report non-urgent crimes 13 1444

Assists health fund members to resolve disputes.
1300 362 072
www.ombudsman.gov.au

Publicly available toilets across Australia
www.toiletmap.gov.au

Investigates and resolves complaints against
public transport operators.
1800 466 865
www.ptovic.com.au

1800 800 007
www.ptv.vic.gov.au

How to recognise, avoid and report scams
www.scamwatch.gov.au

Discounts for seniors on goods and services
1300 797 210
www.seniorsonline.vic.gov.au

Free practical information about aged care, finances, housing, pensions and concessions.
Level 4, 533 Little Lonsdale St Melbourne
1300 13 5090
www.cotavic.org.au

Useful information for seniors
www.seniorsonline.vic.gov.au

Information, support, advice and education to help prevent elder abuse.
Level 4, 533 Little Lonsdale St Melbourne
1300 368 821
www.seniorsrights.org.au

Travel advisory and consular information service
24-hour consular assistance 1300 555 135
www.smartraveller.gov.au

Flood, storm, and earthquake emergency assistance
13 2500
www.ses.vic.gov.au

Independent dispute resolution service for telephone and internet complaints.
1800 062 058
www.tio.com.au

Advice, assistance and advocacy for private and
public residential tenants.
55 Johnston St Fitzroy
Tenants Help Line 9416 2577
www.tuv.org.au

Centralised website for Victorian emergency information and warnings.
www.emergency.vic.gov.au

Helps resolve complaints with local councils,
state departments and authorities.
9613 6222
www.ombudsman.vic.gov.au

Supporting people who are blind or have low vision. 
45 Princes Hwy Dandenong
1300 847 466
www.visionaustralia.org