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09 November 2023

The Albanese Labor Government has today announced a new Advisory Group that will use expert insights to ensure future myGov improvements put the customer first.

Minister for Government Services and the NDIS the Hon. Bill Shorten MP said the new Advisory Group is a key recommendation from the myGov user audit, which found myGov to be critical national infrastructure.

The group will be led by former NSW Minister for Customer Service and Digital Government Victor Dominello.

“I’m thrilled Mr Dominello has accepted my invitation to lead the new Advisory Group, which will provide me with advice and assurance on approaches to designing, funding and prioritising customer-centred improvements for myGov,” Minister Shorten said.

“Victor Dominello is one of Australia’s top innovators and his leadership, influence and passion for customer-centred digital service delivery has already delivered significant benefits to New South Wales residents during his time as a Minister.

“Mr Dominello was also recently appointed as Chair of the Ministerial Digital ID Expert Panel. His influence in both myGov and Digital ID developments will provide a more holistic approach to transforming government digital service delivery.

“The other committee members bring strong, balanced and wide ranging insights across fields such as governance, service delivery ethics, use of technology in digital service delivery and advocacy for both customers and service delivery staff.”

Minister Shorten said that today’s announcement is just one way the Albanese Government is restoring myGov, with opportunistic scammers next on the hit list.

“In addition to the new Advisory Group, myGov will also soon benefit from a number of changes to how customers can sign-in, ensuring that accounts and personal information remain protected,” Minister Shorten said.

“Passkeys will be introduced to bring myGov further into the twenty-first century, allowing Australians the ability to use biometric options such as facial recognition to access the site.

“These important sign-in alternatives are familiar to many Australians, and are a key safeguard against scammers who use phishing tactics to harvest personal information, like people’s date of birth to fraudulently access accounts.

“Under Labor, we want a safe and secure myGov.

“I look forward to working with the Advisory Group on further measures to improve the site, bolster security, and lock out the scammers.”